24 Mar 19'
"Was disappointed with both the standard of tuition and general approach towards adults and cannot recommend. Session comprised 4 adults in a small conservatory. We arrived 20 minutes before the session and had to wait to be let in by the locked side gate 10 minutes before the start of the session, despite ringing the doorbell by the sign, leaving a phone message and observing that someone was in the front room of the house near the cake baking sign.
Overall, whilst the sessions are promoted as being led by a qualified teacher, ours was led by her daughter who was knowledgeable about glass and its features but who remained distant throughout towards the participants. We were not even asked to introduce ourselves to each other. Tea was available if you made it yourself. I was a complete novice and felt that May did not clearly introduce the session with aims or that we could make one or several items, and did not proceed to present the techniques in a logical sequence with examples of each method of decorating the glass. Whilst she was helpful throughout the session and gave praise, she also spent time tidying up the centre table while we were working."
smARTsy responded:
"The workshop seats 8. There were 4 in your session. May cleared some materials to give you more room to make your small bird. Gates open 10 min before the start time to keep things fair for customers, as some, like you, arrive too early. You rang my phone & got annoyed because the baker didn’t answer you banging on the door of my home 15 mins before your start time. Would you expect a shop to open early because you arrived early? If you read the details properly, I am a qualified PRIMARY school teacher. May is 33 and has worked with me for 2 years. I get many emails praising her. There are lists on the table for you to choose what to make. Your friend made 2 items so I don’t know how you missed that information. A selection of hot drinks are available and you paid £5 an hour to attend. This does not cover waitress service! If May or I explained how to apply every single material you would just sit for 2 hours. I presume you won’t be returning."