Frequently asked questions

Since there are no longer any restriction or official guidelines related to Covid-19, we can no longer treat this as a valid reason to accept cancellations and re-scheduling. 

We have an obligation to our tutors (who are largely small independent craftspeople and artists) to protect them from lost income due to the last minute cancellations and this is precisely what the cancellation policy is for - it also protects anyone booking a course as they will be able to seek a refund from us in the event that their course is cancelled. 

The cancellation policy on your booking is clearly stated at check-out and in your confirmation emails. If you have created a CraftCourses account it will also be noted in there. 

As with any illness, we are unable to advise on whether students are able to attend courses or not whether this be Covid-19, an injury or any other health issue; this may be discussed directly with your tutor however.

If your course is cancelled for any reason, you have 3 options: 

  1. Postpone the course to a mutually agreed date with the tutor 
  2. Receive a credit voucher from CraftCourses to spend on any other course or kit
  3. Receive a full refund
 
Please note:

If you booked the course with a CraftCourses gift voucher then the expiry date will be automatically extended by 3 months if the voucher has to be unhooked from that course.  




 

 

Please use the search boxes above or this link to browse all creative courses, workshops, kits and handmade items on the CraftCourses site.

We group our listings into 5: In-person courses, Online (downloadable) courses, Live-online courses, Kits, and Handmade items.

Start typing in the search box - most arts and crafts categories are in there! Once your area of interest pops up, select it.

You can refine your search further by adding your postcode, location, or using certain keywords, dates or refining results by suitability, duration, child friendliness and skill level.

Then click the ‘search’ button and your search results will come up. You can sort your search by distance, recommendation and price.

 

You will be asked for your payment details when you confirm your booking or order and you can pay with any card, PayPal or one of our Gift Vouchers (or any combination of!)

Most of our Bookings & Orders are 'Instant' and funds are captured at checkout as normal.

Because we work with thousands of artists and craftspeople, we also built them an 'on request' option, which allows them to discuss first, accept or re-schedule any booking requests they receive, giving them greater flexibility and personal contact with their customers.

On Requested bookings/orders we will authorise your payment, but it will not actually leave your bank account until the Maker has accepted the booking (this will happen within 72 hours). 



Absolutely! CraftCourses gift vouchers can be used as full or part payment on any of the thousands of creative courses, kits & handmade items on our site:

  • If the gift voucher is worth more than the course the change is returned to you (to the nearest £1) as a new gift voucher via a 'Change' email
  • If the gift voucher is worth less than the course the difference is paid by card or Paypal by you at the time of booking
If you would need to change your booking, this needs to be first agreed with the Maker, however as long as you are within the cancellation policy and there are other available dates then it should be no problem. 
There are 4 types of cancellation policy, all highlighted on the listings and on your confirmation emails: Easy 2 weeks, Medium 4 weeks, Strict 8 weeks and None-refundable.

Please see the full terms of service.

If you would need to change your booking, this needs to be first agreed with the Maker, however as long as you are within the cancellation policy and there are other available dates then it should be no problem. 
There are 4 types of cancellation policy, all highlighted on the listings and on your confirmation emails: Easy 2 weeks, Medium 4 weeks, Strict 8 weeks and None-refundable.

Please note that your refund can only be issued in the method you made at the point of booking i.e. via Card, PayPal or CraftCourses gift voucher (in voucher cases we extend the expiry by 3 months to allow plenty of time to re-use it). 

Please see the full terms of service.


In the event that a Makers cancels a booking, it is usually due to unforeseen circumstances and we try our best to provide alternative dates or options for you. 

However, if your booking is cancelled you will be provided with a full refund.

Please see the full terms of service.

In the unlikely event that you need to return or exchange your handmade order you will need to send a return request to the course organiser within 14 days of delivery. They will provide you with the necessary instructions to return it. The item must be returned within 30 days of delivery. The cost of the return postage is covered by you and you must obtain proof of postage.

The following items are not eligible for return (unless faulty):

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale/offer
Please see the full terms of service.

Yes!

You can easily create a free CraftCourses account here to save your favourite courses, kits and handmade items, using the heart icon. 

In your CraftCourses account you can manage your bookings, orders, reviews, gift vouchers and conversations with makers.

We will let you know if and when new dates get added to your favourites! 


No worries!

We have built an easy tool that allows you to pop in your voucher code and extend your voucher up to 3 months beyond the expiry date, you can do this here.

Please remember that you only need to book your course by the expiry date, the course itself can place at a later date. 

Yes! 

One each listing there will be either a Message the Maker or a Message the Tutor button and this will put you in a direct chat with them. 

All of our stuff is bespoke and artisan so this allows you (and them) to have the direct connection and communication you may need. 


Please go to Advanced Search and then add your post code or town/village name. 

You can also add your craft or art category to get really specific results e.g. "Blacksmithing courses in Lancaster" or "Upholstery courses in Devon" 

You can search for courses taking place in the next week, month, 3 months or on specific dates using the advanced search option. Please bear in mind that many tutors arrange courses according to demand so it’s a good idea to include all courses with flexible dates by leaving the tick box ‘exclude courses with flexible dates’ unchecked in the advanced search.

Please let us know using the contact form what it is you have been looking for so that we can help and look into adding in more if possible.

Naturally courses come and go: some are only available on set dates, people retire or move and courses change over time. We can’t guarantee that a given course will still be available at a future date, so it's best to book it ASAP once you have spotted one that you fancy! 

Please do browse the thousands of courses on the site as there should be the perfect course for you!

You can use your CraftCourses gift vouchers as full or part payment for any course, kit or handmade item on CraftCourses.com.

  • If your gift voucher is worth more than the amount to pay, the difference is returned to you (to the nearest £1) as a 'Change' gift voucher
  • If your gift voucher is worth less than the amount to pay, the difference will need to be topped up by your card or PayPal at check out


CraftCourses gift vouchers are valid for one year from the start date. The start and expiry date is clearly marked on each voucher.

When buying a gift voucher you can choose the start date, useful when buying a gift for a birthday, Christmas or upcoming event.

Please note that you only need to book the course in by the expiry date, the course itself can place at a later date.

We have a tool that allows you to extend your voucher up to a maximum of 3 months past the expiry date: Please click here to find out if your voucher is able to be extended.

Enjoy your creative experience!

We can offer a full refund on voucher purchases within 14 days.

To organise this, please get in touch with the CraftCourses team.

You should receive a review request via email and if you click on that link it will be very easy and straightforward to write your review. 

Our review form will ask for your name, email (which we keep private), your chosen rating and any comments you have. We’ll let the course organiser know they have a new review so that they can read your comments and respond if they wish (within two weeks).

Thank you for taking the time to leave feedback which helps our Makers and other Customers – really helpful !

Please always check your spam/junk folders in case any replies have accidentally gone in there.

We also recommend that you add ask.craftcourses.com to your safe sender list or whitelist.

You should have received a confirmation email when you sent your initial enquiry – if you did not receive this it could indicate that messages are going into your spam/junk folder or that the email address supplied may be incorrect.

Makers & Tutors are sometimes in their workshops or studios but usually respond quickly or within 3 days. 

We send them reminders if a message has gone unanswered and we are notified to follow up if they have not replied within 7 days, at which point we contact them to check for any issues and aim to obtain a response for you.


We are really sorry to hear this, it's a rare event in the craft courses world. Please rest assured we will do what we can to resolve things happily.

The best way is to try and resolve things with the Maker, perhaps by re-sheduling date or agreeing a way forward. 

If you need us, our customer services team operates 9.30-3 weekdays and will be happy to help.

Please contact us by completing the contact form with all of the details and we will get back to you ASAP.

Absolutely! We love meeting new Makers and welcoming you to our UK wide community.

You should be able to easily register as a Maker/Tutor here and start adding listings.

We specialise in in-person, online & live-online craft & art courses, as well as kits, handmade items & books.

We are friendly and craftspeople ourselves, so if you like the human approach then you have come to to the right place, feel free to get in touch with a phone call or an email and we will be happy to help.

 

Our website uses cookies to give you the best user experience. By using the site you are consenting to our use of cookies. You can find out more in our Privacy Policy.
You can manage your selection from the 'Cookie settings' in the footer of the page