7 Feb 22'
"I am sorry to say I left the class with no completed pieces and I wasn’t the only one. The morning was very leisurely, lunch a highlight, but then only an hour and a half to complete a project. With all 10 of us being beginners and needing the help of the tutor it was impossible for all of us to get the help we needed. I tried to work independently but this was scuppered by having to wait for equipment . Some items were in very short supply. Having made a poor effort with my piece it was actually broken by Caroline when she tried to finish it off and she took it away to fix it. Far from floating out with a couple of completed items I left stressed, with a headache and nothing to show for the day. 1:10 is an impossible ratio for beginners . Too much time was spent practicing techniques with little time left to make your own piece."
Larkswold responded:
"Hi Lynne, Firstly, we are really sorry you didn't enjoy your special day. It matters to us that each and every guest has a little me time and comes away rejuvenated.
We have taken all of your feedback and shall be reviewing the numbers we currently have per class. 10 has worked for us in the past, but we will try 6-8 going forward. We have updated our listing to make it clear that silversmithing is loud. You're right, those hampers are great for aggression, but a little overwhelming all at once. In terms of what you left with, I have spoken with Caroline, our tutor; she has the ring she is finishing for you and will give you a call as soon as it is ready.
I am afraid I had not realised that anyone had left without something lovely they had made. I am sending an email to the group to check that everyone has got something and any other feedback that can help us to make this the best silver workshop it can be.
Thanks for the kind words about the lunch and we hope you had a delicious vegan roast with your family Sunday evening.
Once again, apologies this didn't meet your expectations, but rest assured we are taking action to get your silver pieces to you and to improve our workshop session in general."